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This page provides instructions on how to install and connect to Cisco AnyConnect client for Macintosh OS 10.6 (Snow Leopard) and later. The Cisco AnyConnect VPN client is a web-based VPN client that does not require user configuration. This thin design, IPSec implementation is available via Cisco.com for use with any Cisco central site remote access VPN product and is included free of charge with the Cisco VPN 3000 Concentrator. The new version of Cisco AnyConnect Secure Mobility Client empowers your employs to work from any part of the world, on any computer or personal device they have. Thus, you must know how to Download Cisco AnyConnect Secure Mobility Client 4.5. AnyConnect establishes secure endpoint access and makes your organization secure and protected. Step 1 Install Cisco AnyConnect VPN client for Mac OS X. Double click on AnyConnect. If you see the message: “This package will run a program to determine if.
Installing and setting up the Cisco Anyconnect SSL Client Mac client. Download the Cisco client and choose to save and open the.dmg file. Run the 'AnyConnect.pkg' and click 'Continue'. Read the license agreement and click 'Continue' and then 'Agree'. Leave all the default settings and click 'Continue' and 'Install', entering your Mac admin. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS X This page contains links to download and installation instructions for VPN software for Mac OS X University of Illinois students, faculty, and staff can use these directions to set up their Mac OS X computers or devices to connect to the Virtual Private Network (VPN). Thanks for replying! I found this page which has a download for AnyConnect 4.3MR3 (3086) from Cisco, but if you don't know which OS X package to install, check with the administrator that setup Cisco AnyConnect on this Mac. Download Software - Cisco Systems Have a great day and thanks for using the Apple Support Communities!
Contents
Introduction
This document briefly describes the possible error messages that appear during the installation of AnyConnect VPN client on Apple MAC machines and their corresponding resolutions.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on these software and hardware versions:
Cisco ASA Security Appliance that runs software version 8.x
Cisco IOS® Router that runs Cisco IOS Software Release 12.4(20)T
Cisco AnyConnect Client software version 2.x
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Error Messages
This section shows a list of error messages along with the solutions.
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Package Corrupt Error Message
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When AnyConnect 2.3 is launched from an Apple MAC machine, the Anyconnect Package corrupt or unavailable error message appears and eventually, the connection attempt fails.
Solution
This can be a problem with the absence of the MAC-related AnyConnect package on the flash of the router. Upload the suitable AnyConnect package for MAC in order to resolve this issue. Upload the corresponding AnyConnect package, which depends upon the MAC architecture. For MACs on the Intel processor, you need the i386 macos image and for MACs that run the Power PC processor (PPC) you need the powerpc macos image. These are example packages for your reference:
anyconnect-macosx-i386-2.5.3055-k9.pkg
anyconnect-macosx-powerpc-2.5.3055-k9.pkg
Split DNS Issues
When split DNS is enabled on an AnyConnect setup, it is found that all the DNS queries are sent in clear but not tunneled. This is a problem with only the Apple MAC machines and works fine with Windows machines.
Solution
This behavior is observed and filed in Cisco bug ID CSCtf03894 (registered customers only) . In order to resolve this issue, you can upgrade to the AnyConnect release 3.0.4235, which has the Split DNS Functionality Enhancement. As a workaround, you can also use the built-in IPSec VPN client supported by Apple, which does not have this issue.
SVC Error Message
The launch of AnyConnect from a Macbook Pro running OSX Leopard is not successful. The VPN gateway is ASA running 8.0.4. The connection fails and the SVC Message: 16/ERROR: Initialization failure (mem allocfailed, etc.) error message appears.
Solution
This can be a problem with the way the MAC machine attempts to connect to the ASA. First verify if any IPv6 adaptors are enabled on the MAC machine and check if MAC tries to contact ASA over the IPv6 network. If so, it fails as the IPv6 is not supported with AnyConnect. In order to resolve this, disable the IPv6 related services on the MAC machine and try to connect with an IPv4 address.
Web-based Installation Error Message when AnyConnect is Launched on MAC
There are intermittent issues with you launch the AnyConnect version 2.5 on the MAC with OSX 10.5.6. The web-based installation was unsuccessful error message appears. At that time, you are unable to download and install AnyConnect, and the browser used is Firefox. If you reboot the MAC machine, this fixes the issue temporarily, but intermittently, the issue happens again.
Solution
Verify if your VPN gateways are connected in Load-balancer mode. If it is connected, then there could be some DNS cache-related issues that cause improper DNS redirects. In order to resolve this issue, always try to map the DNS URL to connect to one specific VPN gateway only.
MAC OSX 10.6.3 is Unable to get to Internet
When you use the AnyConnect on a MAC machine, you can access the Internal Corporate network but you are unable to browse to the Internet. It neither works by FQDN nor by IP address. There is a proxy server in use for Internet traffic.
Solution
The issue can be due to the length of the PMTU. Verify the existing MTU size on the VPN gateway, for example, ASA and modify it to a lesser value. In this sample output, the mtu size is reduced to 1204 from existing 1400.
AnyConnect on MAC fails to launch to Cisco IOS Router
The attempt to launch AnyConnect in standalone mode to a Cisco IOS® Router running Cisco IOS Software Release 12.4(20)T is unsuccessful. The anyconnect internal error (state: not connected) error message appears.
Solution
Cisco IOS Software Release 12.4(20)T supports AnyConnect on MAC in standalone mode without any problem. In order to resolve this, try to use the complete URL when you connect to the Cisco IOS head-end device. This is a sample URL:
If this issue persists, contact Cisco TAC (registered customers only) for further troubleshooting.
Note: You need to have valid Cisco user credentials to contact Cisco TAC.
Wireless CSSC for an Apple MAC
Currently, the NAM module on the AnyConnect 3.0 product replaces the Cisco Secure Services Client (CSSC). Refer to Network Access Manager (Replacement for CSSC) for more information. There is no current plan to enable NAM to support MAC OSX platform.
Unable to Upgrade Firefox while AnyConnect is Installed on MAC
This error message appears when you upgrade Firefox on Apple machine version 10.6:
On machines that use softtokens, this error message appears:
It is observed that these MAC machines have AnyConnect version 2.5 installed. The current version of Firefox is 3.6.13.
Solution
This behavior has been tested and filed in Cisco bug ID CSCtn93915 (registered customers only) . As a workaround, you can try any of these described options.
Uninstall AnyConnect, upgrade Firefox and then install AnyConnect again.
Uninstall the current version of firefox then install the new version. All other upgrades after this should work fine.
Web-based Installation of AnyConnect Hangs
The authentication phase works fine but the VPN system hangs at the Using Sun Java for installation phase.
Solution
The issue could be with the Java and Web applet settings on the machine. Sometimes, Java gets stuck when you use the web launch with MAC machine. Refer to Cisco bug ID CSCtq86368 (registered customers only) for more information. In order to resolve this issue, follow the below steps.
Uninstall AnyConnect.
Open Java preferences.
Change to run applets in their own process.
Drag the 32 bit Java on top.
If this does not help, upgrade the AnyConnect client to the latest available release.
Unable to Launch AnyConnect on MAC
You are unable to launch AnyConnect on the MAC machine due to certain incompatible software. What are other options to use this MAC machine as a remote access VPN client?
Solution
Refer to What options do I have for providing remote access to Mac users? for more information. Refer to IPSec VPN client for Apple MAC for more information and complete details.
Unable to Download the MAC AnyConnect Package
There are issues when you download the AnyConnect for MAC software from Cisco.com.
Solution
Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials.
Related Information
Topics Map > Networking > Virtual Private Networking (VPN)
This page contains links to download and installation instructions for VPN software for Mac OS X
University of Illinois students, faculty, and staff can use these directions to set up their Mac OS X computers or devices to connect to the Virtual Private Network (VPN).
If you have a guest account, Technology Services recommends IllinoisNet Wireless for on-campus use. Contact your host for help downloading and installing the VPN if you need guest access for off-campus use.
Quick Start
- Download the Mac VPN installation package from WebStore.
- Install the software with administrator privileges.
- VPN server: vpn.cites.illinois.edu
- Username: Your NetID
(or, if you're a guest, your guest ID) - Password: Your Active Directory password
(or, if you're a guest, your guest password) - Group: 1_SplitTunnel_Default
(Note: This is the most common choice. See About VPN Profiles for information about the alternatives, such as Tunnel All for access to Library and WebStore resources.)
Detailed instructions are provided below.
Downloading the VPN software
- Download the Mac VPN installation package from the WebStore.
- Save the file at an easily findable location, such as your desktop.
Installing the VPN software
- Go to the location where you saved the VPN installation package.
- Double-click on the .pkg file.
- The AnyConnect Installer will launch. Click Continue.
- Accept the End User License Agreement (EULA) when prompted: First click Continue, then Agree.
- When given a choice of which packages to install, select only the VPN item and click Continue.
- The installer will estimate how much space is needed. Click Install.
- You'll be prompted that Installer is trying to install new software.
NOTE: This prompt is not asking for your NetID; it asks for your local user name and password on that specific computer.- Enter your local user name.
- Enter your local computer password.
- Click Install Software.
- After the software is installed, you'll receive the message 'The installation was successful'. Click Close.
- After installation is complete, your Applications folder will have a new Cisco subfolder containing the AnyConnect VPN.
Starting the software
After you've completed downloading and installing, the Cisco AnyConnect VPN software will be installed in the Application folder's Cisco folder.
Logging in
When you launch the Cisco AnyConnect client, you'll be prompted to enter the VPN server you wish to connect to.
- Enter vpn.cites.illinois.edu.
- Click Connect.
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When the connection process begins, you'll be asked for three pieces of information.
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- Group: 1_SplitTunnel_Default
(Note: This is the most common choice. See About VPN Profiles for information about the alternatives, such as Tunnel All for access to library resources.) - Username: Your NetID
(or, if you're a guest, your guest ID) - Password: Your Active Directory password
(or, if you're a guest, your guest password)
Note: If you want to access Library resources without logging in to the Library Gateway, you should change to the Tunnel All profile.
When the VPN connects, a new icon will be added to your dock. The icon will show a lock image while the VPN is connected.
Disconnecting
When you're done using the VPN connection, disconnect it.
- Click on the AnyConnect VPN icon in your task bar.
- In the window that appears, click Disconnect.
Troubleshooting and the Statistics window
The Cisco AnyConnect VPN client gathers information that can help you with troubleshooting speed or connectivity issues. It may be helpful to open the Statistics window while troubleshooting with the Help Desk.
To open the Statistics window:
- Click the graph icon toward the lower left corner of the VPN window.
- Choose among the tabs as directed to help your Help Desk consultant with troubleshooting.
More help
For more help, contact the Help Desk during the Help Desk's hours of operation.